Identity Verification FAQs

Contact Draftstars

Call 1800 131 939

Email support@draftstars.com.au

What is Verification?

Verification is the process of ensuring that customers who open a Draftstars account are over 18 years old and are who they say they are. Accounts must be verified in order to comply with Australian Federal Government Anti-Money Laundering legislation and the terms of our Northern Territory licence. Licensed Sports Bookmakers such as Draftstars are required to perform mandatory identification validation on all customers, and withdrawals can’t be processed until this process is completed.

When you first sign up for an account and enter your contact and identity details into the VERIFY form (including your address, phone and date of birth), Draftstars attempts to verify these details electronically using online data matching services.

In some cases this proves to be unsuccessful and Draftstars will contact you noting that we require additional information to verify your account, which normally means taking a copy of your identification documents, having them cited and certified by an authorised person, and sending the certified copies back to us via email.

For more information on how to submit certified documents, see the section How do I Certify Verification Documents?

How do I certify Verification Documents?

First, you must ensure you are in possession of two valid documents. You will need to provide ONE Document from Section 1 and ONE Document from Section 2 below, with a total of TWO documents submitted to Draftstars.

SECTION 1
  • Passport
  • Drivers Licence
  • Proof of Age Card
  • National Identity Card
SECTION 2
  • Recent Bank Statement (past 6 months)
  • Medicare Card
  • Centrelink Card
  • Recent utilities Bill (past 6 months)
  • Home Insurance Papers
  • Motor Vehicle Registration
  • Property Lease Agreement
  • Property Rates Notice
  • Private Health Insurance Card/Statement

Secondly, you must take a copy of these documents, and have the original cited by an authorised person. Authorised persons include:
Doctor, Legal practitioner, Medical practitioner, Nurse, Pharmacist, Optometrist, Police Officer, Physiotherapist, Psychologist, Justice of the Peace, Veterinary surgeon, Teacher (School, University), Permanent employee of the Australian Postal Corporation, Bank, Building Society or Credit Union officer with 2 or more continuous years of service, Judge of a court, Justice of the Peace, Magistrate, Member of the Australian Defence Force, Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practicing Accountants or the National Institute of Accountants, Member of the Parliament (Commonwealth, state, territory or local government), Employee of: the Commonwealth, state/territory, or local government, Police officer, Sheriff’s officer, Teacher employed on a full‐time basis at a school or tertiary education institution.

Draftstars recommends asking your local pharmacist to certify your documents as the lowest cost option. The authorised person will normally write on the photocopy the following:
I certify that this is a true copy of the document produced to me on .
Signature:
Name:
Qualification:

Thirdly, you need to scan the certified documents into a file and send that file, along with your username, to support@draftstars.com.au.

Once you have completed these three steps, Draftstars will contact you letting you know that your account has been successfully verified, or otherwise provide information on any further actions required.